I hope this message finds you well. My name is Dimitris, and I’ve been working in the gaming industry for over a decade, managing several successful websites. My team and I have extensive experience in affiliate marketing, and we’re now looking to expand into the VPN industry through a white-label business model. After researching various providers, I’m reaching out to learn more about your platform and what solutions you offer.

To help us evaluate your services, I have a few important questions:

System Proposal: Could you tell me more about the system your white-label VPN solution uses? For instance, do you provide integrations with platforms like WHMCS, Hostbill, or WordPress, or do you have your own proprietary system? What do you propose as the best solution for managing users, billing, and customer accounts?

Test Environment: Is there an option to access a test environment so we can explore how your system works? This would help us evaluate its ease of use and integration potential.

Mobile Apps: Are the mobile apps for Android and iOS fully functional? If any updates are underway, could you provide an estimated timeline for their release?

Scalability: As our customer base grows, how does your platform handle scaling? What steps can we take to easily add more server locations or accommodate additional users?

Security: What encryption protocols are in place to protect customer data? Is your service compliant with regulations like GDPR?

Pricing: Could you clarify your pricing model? Do you offer flexible options, such as pay-as-you-go, or is there a minimum user commitment?

Technical Support and Setup: Do you provide assistance with the technical setup, or do you work with third-party partners who can manage the integration? As I don’t have a technical background, I’m interested in any available support for setup and ongoing maintenance.

Website and Front-End Development: What do you recommend for building and managing the front-end website? Specifically, how should we connect it with the customer account section so users can manage their VPN services and subscriptions seamlessly?

Affiliate Platform: Does your system come with an integrated affiliate platform, or is it possible to add our own? How does your platform handle affiliate tracking and commission payouts?

Industry Events: Are you attending any upcoming expos or industry conferences where we could meet in person to discuss this further?

Thank you for your time and consideration. I’m excited about the potential to work together and would appreciate any additional details or recommendations you can provide.

Best regards,
Dimitris